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FREE SHIPPING ON ALL U.S. ORDERS OVER $75 ️+Details

 
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20% OFF ON K-POP IDOL ITEMS

The "20% OFF ON K-POP IDOL ITEMS" offer starts on Sep 4, 2018 14:00 and ends on Sep 11, 2018 14:00 (UTC+9). Details are subject to change at any time without prior notice.


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  2. USER GUIDE
  • USER GUIDE

  • Contact Us

    Ask Us

    CLICK HERE TO ASK US

    Call Us

    Our Customer Service Team is available to take your calls daily during the following business hours:

    Monday thru Friday: 9:00am - 6:00pm & 10:00pm - 7:00am (GMT+9H)
    Lunch break: 12:30pm - 1:30pm & 2:00am – 3:00am (GMT+9H)
    Closed on Sat, Sun & Holidays
    * Click here to use the time zone converter.

    Toll Free:
    1-855-521-5164

  • How to register

    Register with us

    Get $2 reward points by registering at en.mixxmix.com
    Up to 10% of your total purchased amount will be credited in reward points based on your membership level.

    Membership Benefits
    Exclusive sale updates and discount coupons based on membership level $1~$2 in reward points for product reviews.



  • Payment

    We Accept The Following Methods of Payment

    PayPal & Credit Card (VISA, MASTER, AMEX, DISCOVER),  Alipay & UnionPay
  • Shipping

    Shipping Method : Selected by customer

    Shipping Area : Worldwide

    Shipping Rate : Selected by customer

    Delivery Time : 7 - 10 days

    Shipping Options


    Shipping Model

    Shipping Destinations

    Shipping Period

    Shipping Fee

    Under $200

    Over $200

    EMS

    Worldwide

    5-10 Business days

    29.99

    Free

    Fedex(SmartPost)

    U.S.

    5-10 Business days

    14.99

    Free

    DHL

    Italy

    5-10 Business days

    29.99*

    24.99*

    Pantos(Aupost)

    Australia

    7-14 Business days

    19.99

    Free

    *Courier Service May Change Depending On Shipping Destination
    *Italy residents are charged $29.99 for orders under $300 and $24.99 for orders over $300

    Taiwan

    Shipping Model

    Shipping Destinations

    Shipping Period

    Shipping Fee

    Under $70

    Over $70

    Taiwan Post(LTTW)

    Taiwan

    5-10 Business days

    9.99

    Free

    *Any import duties and taxes which may occur shall be absolutely responsible to the seller for customers of Taiwan


    Track Orders
    Please refer to the sites below to track your order.

    (EMS) Worldwide Tracking : https://www.track-trace.com/post
    (TW) Taiwan Post : https://track.aftership.com/taiwan-post/



    * Tracking time may vary depending by courier.
    * Tracking info may be available more than 24 hours after shipment.


    Customs and Duties


    The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

    Please be advised that these charges are levied by the destination country and are our of our control.



    For Product Returns due to Reasons Caused by the Customer


    Product returns due to reasons caused by the customer include but are not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties, etc.

    - The returned product will not be re-shipped.

    - The customer is responsible for all/any relevant expenses during the return process such as return shipping, customs, etc. This will be done by either deduction from refunds or extra charges.


    (1) Process for refund requests

    Once the parcel returns, refund will be issued after all fees and expenses are subtracted. Price will vary depending on return shipping method.

    For non EMS service regions, refund will be issued in accordance with the EMS Premium Service.


    (2) Re-delivery requests

    Re-delivery requests are NOT accepted.


  • Returns & Exchanges

    Return and Exchange

    1) Return due to defective item(s) or wrong delivery
    You can return or exchange the items.
    Please contact MIXXMIX Customer Service via email or live chat support within 7 days of delivery.(Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.)
    MIXXMIX bears the international shipping costs for the return and replacement (if applicable).
    Please send us the copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.
     
    2) Returns due to change of mind
    We accept returns due to simple change of mind (including size and color).
    Please contact MIXXMIX Customer Service via email or live chat support within 7 days of delivery ship your item(s) within 3 days of return request.
    Make sure to include your order number, product code, and reason for return.
    Please note that the customer is responsible for the return shipping costs (international).
     
    * Your return is not processed if the tags/labels of the items are damaged or if there are traces of use(applicable to defective as well).
    * Your return is not processed if you ship your item(s) without prior notice.
    * When returning the items, all the components including packaging should be included.
     
    3) Missing Items
    If you received your parcel and find any item(s) missing, please contact MIXXMIX Customer Service within 1 day of receipt.
    Please keep all the compartments including packaging. This way we can check for any damages to the parcel or possible repackaging in the course of delivery.



    Order Cancellation or Change (Before Shipment)

    1) Order Cancellation
    You can cancel selected items of your entire order.
    Cancellations can only be processed if your order is ‘Pending’ and not yet shipped.
    Please contact MIXXMIX Customer Service ASAP via phone, email, or live chat support.

     
    2) Order Change
    You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model).
    Cancellations can only be processed if your order is ‘Pending’ and not yet shipped.
    Please contact MIXXMIX Customer Service ASAP via phone, email, or live chat support.

     
    3) Change of Shipping Address
    Cancellations can only be processed if your order is ‘Pending’ and not yet shipped.
    Please contact MIXXMIX Customer Service ASAP via phone, email, or live chat support.

     
    4) When the ordered item is out of stock
    We at MIXXMIX strive to offer our best service by processing your order in a timely manner.
    However, there are cases in which items are out of stock due to high demand.
    In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference


    - If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’, we will deliver the remaining items except the item out of stock without any further notice.
    - If you selected ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone, and you can decide whether you would like to cancel the sold-out item or the entire order.
  • Refunds

    Refunds

    It takes 3-5 business days to issue a refund for a returned or cancelled order.
    Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
  • Reward Points

    Reward Points

    Reward points for your purchases will be issued once order delivered is confirmed.
    Meanwhile, you are free to spend your available reward point balance.



    Requirements

    If you wish to pay for your order with reward point(s), you are required to spend a minimum reward point of $1.



    Cancellation of reward points

    Pending points issued from orders will be automatically cancelled on cancellation or return of the relevant order.
    Your reward points will be cancelled if you close your account.



    Reviews

    If you write a review for each product you purchase, we will credit you in reward points.
     
    1 Point : Text review only per 1 item
    2 Points : Text and Photo review per 1 item

    * To confirm your identity, register and sign in before writing your review.
    * 1 Point can be used as $1.
    * Points will be issued after your review is verified by staff.



    Membership Level

    MIXXMIX offers 4 different levels of membership benefits.
    You can enjoy exclusive benefits and earn reward points with your purchases at each level.

    BLUE
    Accumulated order amount : $1 ~ under $150
    Reward points rate : 1%
    Benefits : 10% Off birthday coupon

    SILVER
    Accumulated order amount : $150 ~ under $1,000
    Reward points rate : 2%
    Benefits : 10% Off birthday coupon

    GOLD
    Accumulated order amount : $1,000 ~ under $2,500
    Reward points rate : 3%

    Benefits : 10% Off birthday coupon


    PLATINUM
    Accumulated order amount : $2,500 ~
    Reward points rate : 5%
    Benefits : 10% Off birthday coupon and 5% Off coupon every month

    * Discount coupons for members will be issued on the first day of every month and are valid for 7 days.
    * Birthday coupon is valid for 15 days from the date issued.
    * Our coupon policy above is effective as of February 2015. (Updated January 2016)
    * Membership benefits are subject to change.


    Restrictions

     

    - You can earn Reward Points by purchasing goods or by participating in various online events.

    - You can use your Reward Points for store purchases.

    - Reward points are not awarded for cancelled or incomplete orders.

    - You can view and manage your Reward Points through your Member Account Info.

    - Reward points issued before December 31st will expire on February 1st of the following year. Reward points will also automatically expire for closed accounts.

    - Reward Points cannot be redeemed for cash nor transferred to a third party.

    - Reward point policies are subject to change. All changes will be notified to members 30 days in advance.



    E-money


    ※ About E-money

     - [E-money] is online money refunded as store credit for cancelled orders.

     - You can get a refund via E-money. To receive your refund via E-money, please contact Customer Service.

     - Refunds can be issued in E-money for the following cases: failure to refund in original payment method, reimbursement for return shipping (for wrong orders or defective items), payment gateway errors.


    ※ Difference between Reward Points and E-money

      - Reward Points : The beneficial mileage earned by item purchase or participation of event/promotion

      - E-money : Online money equivalent to cash.



    ※ E-money Guide

     - You can use E-money to items. $1 of E-money has the same value as $1 in cash.

     - Only members are eligible for E-money. You can check your E-money history in My Page after signing in.

     - E-money can be used along with reward points or discount coupons in your account.

     - There are no limits to using E-money as a payment method.

     - There is no expiry date for refunded E-money.


    ※ E-money for closed accounts

     - You can close your account in My Page.

     - Once you close your account, all earned Reward Points will expire. However, E-money can be refunded via PayPal if you contact us beforehand.

    - You can check the remaining balance of Reward Points and E-money before closing your account. Please contact our Customer Service if you have any E-money left in your account.

     - If you close your account without prior notice, your remaining E-money balance will automatically expire.


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